NAGOMI VILLAS · LOBO, BATANGAS
Cancellation & Refund Policy
Your full stay payment secures the reservation. The refundable security deposit covers possible damage and may be paid with your online booking or separately upon check-in. It is not a cancellation charge.
If you cancel your stay
At least 7 days before check-in
Your full stay payment is refunded in full.
3 to 6 days before check-in
Fifty percent of your stay payment is refunded. The remaining 50% is retained as a late cancellation charge because the dates were held and preparations may already have begun.
Less than 72 hours before check-in
The stay payment is non-refundable because there may no longer be enough time to replace the booking.
If you do not arrive
A no-show means not checking in on the reserved date without prior notice.
If a calendar-sync delay causes an overlap
We will contact you promptly
If a rare sync delay creates overlapping bookings, we will contact the affected guest and fully refund the amount transferred.
After a completed stay
No damage
Your security deposit is returned at check-out.
With damage
The security deposit may be partially or fully used to cover damage. Additional charges may apply depending on the extent of the damage.
Receiving your refund
Eligible refunds, including any prepaid security deposit when no stay occurs, are processed within 3 to 5 business days through the same payment method used. Any actual non-refundable transfer fee charged by the payment provider may be deducted when applicable and disclosed.
How to cancel
- Email hellonagomiph@gmail.com.
- Wait for acknowledgment from the Nagomi team. Your cancellation is valid only after we confirm receiving it.
- For direct Nagomi reservations, please contact us directly rather than cancelling through a third-party platform.